Taylor Malley

There should be an option of disabling all system/tenant notifications within Sandbox environments.  All agents receive these system notifications (i.e. email/security assignments) that should be allowed control by the admin.

It defeats the purpose of having a sandbox tenant if you can't actually test integrations/new logic.

Essentially I'm trying to prevent agents from being able to delete an organization within Zendesk.  They still need access to the organizational fields to update with the general organization but specifically, the delete task should be segregated from other tasks as once an organization is deleted Zendesk is not able to recover the error.

 

I'm currently not seeing a custom role option to build to account for this setup but would like to understand the other possibilities.

This upgrade would be a huge enhancement for our business.  We are a consulting firm and incorporating the possibility of our clients own ticketing systems (since not everyone has zendesk) to link tickets between their current system and our Zendesk would be a huge win.

And yes, just to pre-answer questions -- Yes our clients create tickets in Zendesk and we have custom fields in forms for them to link their own ticket ids so we can create reports on their behalf based on the link tickets.

But the insights and automation we would gain would be a huge enhancement for our clients (and us) to have comments update between the 2 systems.