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Jacqueline Lehr

已加入2021年4月15日

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最后活动2023年7月14日

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的最新活动 Jacqueline Lehr

Jacqueline Lehr 进行了评论,

评论Working with articles in the knowledge base

How can I download/export all my images?

查看评论 · 已于 2023年6月09日 发布 · Jacqueline Lehr

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Jacqueline Lehr 进行了评论,

社区评论 Q&A - Help center and community

You should be able to create a category, move the section you want to "transform" under the new category, and then create more sections. If you are saying you want your existing articles to be at category level, you can't do that, unfortunately.

查看评论 · 已于 2023年3月24日 发布 · Jacqueline Lehr

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Jacqueline Lehr 进行了评论,

社区评论 Q&A - Help center and community

You can add more than one section into a category. You just can't add individual articles into a category. What does the structure look like in Guide admin? You can create a new category and drop sections into it is what I was thinking.

查看评论 · 已于 2023年3月24日 发布 · Jacqueline Lehr

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Jacqueline Lehr 进行了评论,

社区评论 Q&A - Help center and community

Hi Lais,

You can create a new category and simply move that section into it. You can't add articles to a category. You can only add sections to a category, so that's your best option.

See https://support.zendesk.com/hc/en-us/articles/4408882792346-Can-I-create-articles-under-Help-Center-categories-

查看评论 · 已于 2023年3月24日 发布 · Jacqueline Lehr

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Jacqueline Lehr 进行了评论,

社区评论 Feedback - Help Center (Guide)

Product management, is a Guide update in the works to solve this and the many other long standing issues? We all know you are aware of the problems users face. It feels like we're being ignored and nothing will ever be done. Please just tell us - respond to feedback in a meaningful way, not just we know and we're working on it. It's been too long. Thank you.

查看评论 · 已于 2023年1月10日 发布 · Jacqueline Lehr

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Jacqueline Lehr 进行了评论,

社区评论 Feedback - Help Center (Guide)

Sadly, you can only add articles to a section. I would very much like to publish articles at the category level, too.

 

 

查看评论 · 已于 2022年8月26日 发布 · Jacqueline Lehr

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Jacqueline Lehr 进行了评论,

社区评论 Feedback - Help Center (Guide)

Once our team expands, this is going to create problems for us, too. We have too many Administrator users now as it is to get around other permission constraints.

查看评论 · 已于 2022年4月26日 发布 · Jacqueline Lehr

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Jacqueline Lehr 进行了评论,

社区评论 Feedback - Help Center (Guide)

I've noticed images disappearing again as well. We have well over 1000 articles in two help centers, many with at least one image. There is no way to police image links in Guide articles that I know of.

Would a product manager please comment on what causes this issue? I know I have attached images correctly, so I don't think there's anything else I can do on my end.

Thanks!

查看评论 · 已于 2021年8月06日 发布 · Jacqueline Lehr

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Jacqueline Lehr 进行了评论,

社区评论 Discussion - Tips and best practices from the community

Hi Felix,

I just used this tool for the first time, and it has positively made my day! An image folder! YAY! Thank you so much!

查看评论 · 已于 2021年5月05日 发布 · Jacqueline Lehr

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Jacqueline Lehr 进行了评论,

社区评论 Q&A - Help center and community

I do everything correctly and it still happens. Completely random. I really think there's something else going on - gremlin!

查看评论 · 已于 2020年6月16日 发布 · Jacqueline Lehr

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