Blanca

Hi Erik, thank you for the clarification. If this is the case, I want to know more the payload you use that renders these extra spaces. I will create a new ticket 

Hi there, Mira! At the moment, this is still a product feature. I agree that this is something that is a good way to inform your users about the large queue that your team is experiencing at the moment they reach out to you. Please know that our product team is looking into this. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
 
We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality. I appreciate your understanding of this limitation.

Hi there, Erik! I tried to do it on my test account on Support platform, and I was able to retain the three spaces between the letters when I sent the e-mail. Can you provide a sample on how you did on your end and what steps were taken?

Hi there Bruno! As for your use case, this is still a product feature.  We have an existing forum on this. This is a great idea and I definitely see the value in it and have read from customers in the said thread. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
 
We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality. Thank you for your understanding of this limitation. 

Hi there Gabriela,

I hope you had a great weekend! We appreciate your feedback and understand that switching channel from social messaging to e-mail is helpful so as to be able to continue assisting end-users when passing the 24-hour mark.

However,  this can only be done when the end-users have an e-mail address on his/her/their profile. Right now, the best way to bypass Meta's 24-hour rule is to subscribe to SunCo (Sunshine Conversation). Please let me know if you would like to know more so I can reach out to your account manager.

Alternatively, what we recommend Zendesk users is to send an auto-responder during offline hours and let their customers know that they are unable to respond via WhatsApp and to reach out via e-mail instead. 

Please let me know if you have clarifications and I will be more than happy to check them for you.

Hi there Luke,

Sorry that there is an issue with your profile photo showing under a different staff. I can say that glitches can happen at times but not always.  Especially if there is a slow in the connection, changes made within the profile and other possible and sometimes unimaginable reasons.  

Clearing cache and cookies of the browser helps for any changes made be it within your profile, Zendesk interface and the like. This is the very first step to do so glitches can be avoided. I hope this answers your question. Please let me know if you have any clarifications. Have a great day!

Hi Yowar,

If you are going to use the same WA number that is currently integrated with Zendesk and transfer it to another BSP (Business Service Provider), I can guide you accordingly.  Since I need to ask specific information, I need to create a new ticket for this.  But before I do, when do you plan to migrate the number to another BSP?