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Kaja
已加入2021年5月17日
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最后活动2025年2月26日
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Kaja 创建了一篇文章，
问题
我的 Sell 号码不是来自新加坡，但我可以接听来自新加坡的电话。但是，我再也无法拨打新加坡电话了。为什么？
回答
新加坡电信当局有强大的反欺诈措施，尤其是在 VoIP 号码方面。只能在尽力而为的情况下拨打电话。通话阻止是 2020 年生效的《应对欺骗电话措施实施》监管代码的一部分。
要拨打新加坡电话，请购买一个新加坡国内号码，经适当的文件验证后，该号码可供有外国地址的公司使用。送货时间最长为三周。
请注意，Sell 号码是固定的，这意味着一个用户只能有一个号码，您无法轮换。有关更多信息，请参阅文章：正在激活 Sell 语音。
如果您需要专员轮换号码，请从 Zendesk 市场使用 适用于 Sell 的 Aircall。这是一个与 Sell 配合使用的插件，允许您的专员轮换号码。要获取新加坡号码，请 联系。
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如对翻译准确性有任何疑问，请以文章的英语版本为准。
已于 2023年12月05日 编辑 · Kaja
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Kaja 进行了评论，
It is not really possible to disable hierarchy from the technical standpoint as it may cause some system conflicts, however if you think this feature would be useful please post the feature request here: https://support.zendesk.com/hc/en-us/community/topics/360003042793--Feedback-on-Sell Our PMs directly read and engage in this forum and take these requests into consideration in their future feature development.
Normally the permissions should allow you to work out which agent can do which operations but if you are having issues with that please submit a ticket specifying a Sell permission issue and rest assured we will assist.
查看评论 · 已于 2022年9月15日 发布 · Kaja
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Kaja 进行了评论，
The activity reports will only show email activity for emails that were sent after you have integrated your email with Sell. If that is the case and you still cannot see them please contact Zendesk Support and indicate you have issues with Zendesk Sell reports.
查看评论 · 已于 2021年12月24日 发布 · Kaja
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Kaja 进行了评论，
You can copy the email address from the email editor in both Android and iOS. Just follow to a contact and click on email icon and the address can be copied from there.
查看评论 · 已于 2021年12月24日 发布 · Kaja
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Hi Meri, unfortunately that is not possible with sell. The only workaround here would be to display newly added contacts/leads in a smartlist and then send a bulk email with the email address in question in CC. I am very sorry that do not have a more satisfying reply for you.
Warm Regards
Kaja Błachowicz | Zendesk Sell | Technical Support Engineer Visit our Support Center
查看评论 · 已于 2021年8月20日 发布 · Kaja
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Kaja 进行了评论，
Hi Emily, thanks for the question. Sadly, for now, this is not on our roadmap. However, if you think that could be useful for you or other users please leave feedback directly to our Product Team on this forum https://support.zendesk.com/hc/en-us/community/topics/360003042793--Feedback-on-Sell. They read it directly and take feature requests.
Warm Regards
Kaja Błachowicz | Zendesk Sell | Technical Support Engineer Visit our Support Center
查看评论 · 已于 2021年8月20日 发布 · Kaja
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Kaja 进行了评论，
Hi Mike,
Thanks for a great question! We are preparing an article on this. Meanwhile, I will send you an email with some instructions.
Warm Regards
Kaja Błachowicz | Zendesk Sell | Technical Support Engineer Visit our Support Center
查看评论 · 已于 2021年8月05日 发布 · Kaja
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Kaja 进行了评论，
Hi Jay, thanks for a great question!
Statuses and their states are automatically changed as the status of the contact's associated deal changes. As you mention you can adjust them manually, unfortunately, at this time this the only possibility within Zendesk Sell. Potentially you could browse zapier integrations for Sell and modify an existing one or create a new one.
https://zapier.com/apps/zendesk-sell/integrations
Please check out this useful information on prospects and their behavior.
https://support.zendesk.com/hc/en-us/articles/360041032394-Prospect-Customer-Statuses-in-Zendesk-Sell
Warm Regards
Kaja Błachowicz | Zendesk Sell | Technical Support Engineer Visit our Support Center
查看评论 · 已于 2021年5月28日 发布 · Kaja
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Kaja 进行了评论，
Hi David,
For the issues that you mention it would best to log a support ticket for Zendesk Sell support team.
Here is an article explaining in detail how you can submit a ticket https://support.zendesk.com/hc/en-us/articles/360026614173-Contacting-Zendesk-Customer-Support
There is a section there showing how to submit a ticket "Option 2: Submitting a ticket from the Help Center".
For urgent support, you can also contact us via chat:
https://support.zendesk.com/hc/en-us/articles/360052762754-How-do-I-live-chat-with-Zendesk-
Moving on with your case I have created a ticket for you and we can troubleshoot the issues there.
Warm Regards
Kaja Błachowicz | Zendesk Sell | Technical Support Engineer Visit our Support Center
查看评论 · 已于 2021年5月26日 发布 · Kaja
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