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Jim Uomini

已加入2021年5月13日

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最后活动2024年4月10日

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Jim Uomini 进行了评论,

社区评论 Feedback - Admin Center

Is it possible to report on the external_id in Explore?

Answered my own question: You can report on External ID in Explore and can export it with the Advanced Search app.

查看评论 · 已于 2024年4月10日 编辑 · Jim Uomini

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评论Extending Zendesk

Jacquelyn Brewer We use Email Targets and I believe I was told before that these don't need to be converted. Can you confirm whether or not this is correct?

查看评论 · 已于 2023年12月13日 发布 · Jim Uomini

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评论Formatting and customizing your email

Is it necessary to clone all notifications and activate the new versions all at once? Or can we go slowly with both types in use and roll over slowly one trigger at a time?

Thanks

查看评论 · 已于 2023年1月11日 发布 · Jim Uomini

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评论End-user guide for Help Center

Are there plans to allow filtering on additional fields added to the list view? Like Type (OOTB) or Product (Custom).

查看评论 · 已于 2022年11月02日 发布 · Jim Uomini

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社区评论 Q&A - Objects, workspaces, and rules

Is there an answer to this request? I have the same issue.

查看评论 · 已于 2021年9月27日 发布 · Jim Uomini

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社区评论 Feedback - Ticketing system (Support)

One of the most infuriating phrases I hear regularly is we have no plans to develop the basic usability feature you requested but go ahead and leave feedback. What's the point of that when you ignore this kind of feedback and keep rolling out new features. And don't get me started on Explore, which is an inferior reporting engine to the one it replaced. Years go by with things that should be core features not being addressed. Your charm can only go so far to address a product with more holes than Swiss cheese.

Please make support more usable.

查看评论 · 已于 2021年5月07日 发布 · Jim Uomini

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评论General questions and issues about tickets

One of the most infuriating phrases I hear regularly is we have no plans to develop the basic usability feature you requested but go ahead and leave feedback. What's the point of that when you ignore this kind of feedback and keep rolling out new features. And don't get me started on Explore, which is an inferior reporting engine to the one it replaced. Years go by with things that should be core features not being addressed. Your charm can only go so far to address a product with more holes than Swiss cheese.

Please make support more usable.

查看评论 · 已于 2021年5月07日 发布 · Jim Uomini

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