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Chin Lancelot

已加入2021年5月13日

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最后活动2021年10月26日

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的最新活动 Chin Lancelot

Chin Lancelot 进行了评论,

评论General questions about live chat

How can I search for a chat with chat ID?

The screenshot below from explore illustrates that a chat was assisted by couple agents.

In support the ticket events I found only ona agent engaged in this session.

So what's going on with the others? How can I see the details?

查看评论 · 已于 2021年5月08日 发布 · Chin Lancelot

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Chin Lancelot 创建了一个帖子,

帖子 Q&A - Tickets and email

How do end-users read the public reply? I mean trough which channel are they notified,assuming the end-users origninally contacted us via line.

已于 2021年4月26日 发布 · Chin Lancelot

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Chin Lancelot 进行了评论,

评论Third party and social messaging channels

I followed all the step in this article, but the message I send to the line accnout does't not appear in zenDesk support.

I double-checked my configuration in line developer center.

However, we did add another line account in Channel integrations with LINE OA~, and that works. But those tickets do not count in chat explore.

查看评论 · 已于 2021年4月22日 发布 · Chin Lancelot

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