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Kaushik Chanda
已加入2021年5月13日
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最后活动2021年10月16日
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的最新活动 Kaushik Chanda
Kaushik Chanda 进行了评论,
Hello,
Is there a way I can get the duration in business hours between 2 status changes directly from Zendesk reports please?
Example: Audit log-
New to Pending - 2021-01-06 T16:42:33
Pending to Open - 2021-01-08 T03:30:07
Open to Solved - 2021-01-08 T17:39:37
I basically want to get the duration the ticket was sitting in 'Open' status. So basically the difference of time b/w 2021-01-08 T17:39:37 & 2021-01-08 T03:30:07.
If I need to do the calculation in excel, the data should be sorted and then getting duration in business hours (excluding weekends, holidays etc) in another complication to handle.
Can you help me figure this out please?
Thank you!
Kaushik Chanda.
查看评论 · 已于 2021年2月16日 发布 · Kaushik Chanda
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