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Mandy at Paperless Post

已加入2021年5月13日

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最后活动2022年6月30日

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的最新活动 Mandy at Paperless Post

Mandy at Paperless Post 进行了评论,

评论Additional ticket channels

These instructions do not work. When I try this, it simply puts the original caller on hold without including the third party 

查看评论 · 已于 2022年4月11日 发布 · Mandy at Paperless Post

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Mandy at Paperless Post 进行了评论,

社区评论 Feedback - Apps and integrations (Platform)

Since the app update to V2 in 2019 we have experienced almost daily issues with tickets remaining in agent Views when the agents are set to Unavailable. This bug has caused many frustrating experiences for our customers and has prevented us from maintaining our SLA on multiple occasions. I opened a ticket about this in Oct 2019. Finally in January of 2020 we received this response:

Unfortunately it looks like you're running into a bug in the app. The good news is that our devs are already working on fixing it.

This in June of 2020:

Our engineers are still exploring the best way to fix the underlying issue here. I've let them know that this remains a big problem for you (and other customers), and I'm waiting to hear back from them on their plans moving forward.

And now finally this update:

We have received confirmation from our app developer team that there are no immediate plans to address the OOO app's underlying infrastructure and the behavioral limitations that we previously discussed will unfortunately remain in place going forward.

查看评论 · 已于 2021年5月05日 发布 · Mandy at Paperless Post

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Mandy at Paperless Post 进行了评论,

评论Using Built by Zendesk apps

Since the app update to V2 in 2019 we have experienced almost daily issues with tickets remaining in agent Views when the agents are set to Unavailable. This bug has caused many frustrating experiences for our customers and has prevented us from maintaining our SLA on multiple occasions. I opened a ticket about this in Oct 2019. Finally in January of 2020 we received this response:

Unfortunately it looks like you're running into a bug in the app. The good news is that our devs are already working on fixing it.

This in June of 2020:

Our engineers are still exploring the best way to fix the underlying issue here. I've let them know that this remains a big problem for you (and other customers), and I'm waiting to hear back from them on their plans moving forward.

And now finally this update:

We have received confirmation from our app developer team that there are no immediate plans to address the OOO app's underlying infrastructure and the behavioral limitations that we previously discussed will unfortunately remain in place going forward.

查看评论 · 已于 2021年5月05日 发布 · Mandy at Paperless Post

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