最近搜索


没有最近搜索

Fredrik Tuvlind's Avatar

Fredrik Tuvlind

已加入2021年5月13日

·

最后活动2021年10月16日

关注

0

关注者

0

活动总数

5

投票

0

订阅

3

活动概览

的最新活动 Fredrik Tuvlind

Fredrik Tuvlind 进行了评论,

评论Using legacy AI agent functionality

Hi. 
We've been having problems with customers getting stuck at the end step and not being able to exit the transfer to agent "flow". Is there any way to have a callback to start over from the top again? This currently holds us back from enabling the transfer to agent step as it renders the rest of the answer bot/flow builder unusable until an agent deletes the ticket.

查看评论 · 已于 2021年8月12日 发布 · Fredrik Tuvlind

0

关注者

12

投票

0

评论


Fredrik Tuvlind 进行了评论,

评论Zendesk messaging

Hi. We're having some problems with the talk to agent flow. It seems like as soon as the person presses the transfer to agent part they are locked into that flow. No matter what they do the "ticket/messaging" keeps getting reopened thus causing the customer to be stuck in a loop where they can't use the flow builder that we have set up. The only workaround that I found was deleting the conversation from the agent side. Is there any other way to do this properly?

查看评论 · 已于 2021年8月12日 发布 · Fredrik Tuvlind

0

关注者

0

投票

0

评论