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Kelsey Hales's Avatar

Kelsey Hales

已加入2021年5月13日

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最后活动2024年3月14日

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的最新活动 Kelsey Hales

Kelsey Hales 进行了评论,

评论Routing

How do you see how many tickets are in a queue? Is all of the reporting still group based? Trying to get a feel for how this function will perform, but not seeing anything in the UI or in Explore 

查看评论 · 已于 2024年3月14日 发布 · Kelsey Hales

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Kelsey Hales 进行了评论,

社区评论 Feedback - Voice (Talk)

Hey, +1 to this. This basically kills any outbound call systems for the EU and the US due to GDPR and California consent recording laws. I literally can do no quality for these teams which opens up additional concerns. Please prioritize this beyond the backlog.

查看评论 · 已于 2024年1月12日 发布 · Kelsey Hales

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Kelsey Hales 进行了评论,

社区评论 Feedback - Chat and Messaging (Chat)

+1 for customizing the pre-chat form, this is the only chat product I've seen that doesn't allow a pre-chat form. being able to collect data from the customer before the chat reduces handle time considerably. being able to just change the text on the fields would be great so we can better capture first and last name instead of just 'name'. Further, since chat routing is so basic that we have to leverage departments, it would make a lot more sense for us to be able to rename that field to something accurate like language. This area has been a sore spot for a long time.

查看评论 · 已于 2020年4月17日 发布 · Kelsey Hales

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