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Janaya Cassidy

已加入2021年5月13日

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最后活动2021年10月16日

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Janaya Cassidy 进行了评论,

评论Performing calculations

Thank-you Giuseppe,  when I have a moment I'll give this a try :) 

 

查看评论 · 已于 2021年8月03日 发布 · Janaya Cassidy

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Janaya Cassidy 进行了评论,

评论Performing calculations

Apologies Giuseppe,

I think I've left an important detail out, I can go to date range calculated metric on Support: Ticket updates [default] dataset, but I can't seem to choose a ticket based on the pending status, only for tickets solved and tickets created and the requester would like to have a tickets pending calculated metric as well. Can you advise if this is possible?

 

Thank-you!

查看评论 · 已于 2021年7月28日 发布 · Janaya Cassidy

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Janaya Cassidy 进行了评论,

评论Performing calculations

I was in the Ticket Updates dataset earlier and it didn't allow for the use of the Date Range Calculated Metric - is that expected?

查看评论 · 已于 2021年7月23日 发布 · Janaya Cassidy

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Janaya Cassidy 进行了评论,

评论How to customize the theme of the help center

Good Afternoon!

I'm wondering if anyone could help me with the correct code to change the 'Description' field title to a preferred alternative title e.g. Additional Information/Reason. This would allow us to customize the field and remove a similarly named field on a couple of the forms and avoid duplication. 

Thank-you!

 

查看评论 · 已于 2021年5月19日 发布 · Janaya Cassidy

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Janaya Cassidy 进行了评论,

评论General questions about live chat

Just thought I'd flag this article is out of date for the line;

  • Can be used as the hour set for calculating time-based metrics in Insights.

All reports will be based in Explore now :-)

查看评论 · 已于 2021年2月05日 发布 · Janaya Cassidy

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