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Bryan Hilton
已加入2021年5月13日
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最后活动2022年2月25日
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Bryan Hilton 进行了评论,
Where do you see who is following Posts in Gather Community Forums? Also, are these followers noted by user, agent, admin?
查看评论 · 已于 2022年2月25日 发布 · Bryan Hilton
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Hello,
It says you can add up to 50 additional individual users to a user segment. What if you add a tag to a Customer's (user's) contact information and use the same Tag in the Users and organizations matching ALL of these tag field? How many users can you tag?
Also, for this particular user segment, I selected Signed-in users(Admins, Agents, End Users) since most of our users will not be admins or agents to our Zendesk account. Please let me know if this is the correct option/reasoning.
Thank you so much.
查看评论 · 已于 2022年2月09日 发布 · Bryan Hilton
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查看评论 · 已于 2022年2月02日 发布 · Bryan Hilton
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Bryan Hilton 创建了一个帖子,
We would like to require that all posts from our users obtain our approval before being posted. Is there a global setting that requires all end users (non-admin) users post be approved by our admin before being posted?
已于 2022年1月31日 发布 · Bryan Hilton
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Bryan Hilton 进行了评论,
Hello Maggie,
Thank you so much for sending the link to the article, "Guide Help". Yes, our help center is already enabled. We would simply like to train our support staff and allow them to practice in "Gather Professional" before activating it which would make it available to all of our users if I am not mistaken.
Any additional help on how to accomplish this would be great.
查看评论 · 已于 2021年7月23日 发布 · Bryan Hilton
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Bryan Hilton 进行了评论,
Hello Maggie,
Thank you so much for getting back to me. We had originally received a quote from our Zendesk Account Executive to add Gather Professional to our list of Zendesk Products.
However, after my employer processed the purchase order, the AE reached out via email and wrote, "My Operations team has notified me that "Guide Lite" must be a part of the service order when purchasing Gather Professional". We added "Guide Lite" along with "Gather Professional".
查看评论 · 已于 2021年7月23日 发布 · Bryan Hilton
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Bryan Hilton 进行了评论,
I would like to be able to create a Gather Forums community and practice in and test it before we take it live to our organization.
We are Subscribed to the following Zendesk products:
Support - Professional
Guide - Light
Gather - Professional
Explore - Legacy
The steps I have taken are as follows:
- Click the ZD product menu
- Click 'Gather'
- Click 'Save' as I did not want modify any settings at this time.
Still, every time I do #1 and #2 it goes to 'Gather' Settings.
Thank you all for the help.
查看评论 · 已于 2021年7月19日 发布 · Bryan Hilton
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Hello Zendesk Support,
I would like to learn more about placing alt text in images. Here are my questions:
- Is my process correct?
a. Open guide and navigate to the Edit screen in your article
b. Click on the image that I want to edit within my article.
c. Click the Source Code button.
d. Locate the alt text by navigating to the Alt =
e. Edit your alt text within the "". - How do I tell which image I am working with if I have multiple images?
- After editing the alt text and clicking OK, I click Preview in Help Center.
- I hover my mouse over the image but do not see a tag when hovering over the image.
- My screen reader does not appear to read the alt text i have created.
****Update**** I was trying to use Narrator from Microsoft which was not reading my Alt Text. However, I just installed NVDA and it seems to be reading the alt text just fine. The Source Code Editor is also accepting my edits.
Any help is greatly appreciated in this matter. Thank you.
I would just like to know how I can tell which image i am working on in the Source Code Editor if I have many images in an article.
Also, I am thinking image tags may be separate from alt text which why I do not see an image tag when I hover over the image in the Preview in Help Center screen.
查看评论 · 已于 2021年3月18日 发布 · Bryan Hilton
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