最近搜索


没有最近搜索

Pierre Granger's Avatar

Pierre Granger

已加入2021年5月13日

·

最后活动2023年1月17日

关注

0

关注者

0

活动总数

5

投票

1

订阅

2

活动概览

的最新活动 Pierre Granger

Pierre Granger 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Sometimes when there is no new comment you can receive a notification from an old ticket, without any helpful information, like what has been changed on this ticket which justify a new notification ?

An old/new value could be really usefull to now if it's only a minor change (change of priority...) or if there is a good reason to take a look at the ticket (assignee change...).

查看评论 · 已于 2021年4月27日 发布 · Pierre Granger

0

关注者

0

投票

0

评论


Pierre Granger 进行了评论,

评论Business rules

Hello there,

Is there any way to display previous values for some fields ?
Like for example, {{ticket.priority}} vs {{ticket.previousPriority}}, so we can highlight what has actually changed in the last edition ?

Many times we reveice mails but have no idea what have changed on a ticket, so we have to go on ZD to find out.

Thanks a lot for your help !

查看评论 · 已于 2021年4月22日 发布 · Pierre Granger

0

关注者

0

投票

0

评论