Andrea Rochira

In our environment, this feature is working great for end-users, but not for agents.  

If an agent clicks on the link of a pre-filled form, it opens the Zendesk Support dashboard and that's it. If an end-user clicks on that same link, it works as expected. 

Not sure what we are missing... any thought?

I think this would be an amazing addition, particularly for Zendesk instances publicly accessible.

If the admins or other specific users could be notified when a new user account gets created (for example, following the registration), they could immediately verify the email address, assign the new user to a given organization, and so on with so many use cases. 

It would be as well great if such event could be "listened" by other automation platforms, like Okta Workflows or Microsoft Power Automate.  That way, even more stuff could be automated through via API calls. 

Please, consider to include this feature in a future release. 

 

It seems possible to export users in a CSV file; when requested, it is sent to your email address:

However, it doesn't seem to include all the users... in my case it's listing only 492 users out of 46633... 

 

Hi Greg Katechis, 

Thanks for pointing me in the right direction, but I'm still a bit confused about the next step.

Am I supposed to switch to the new Copenaghen theme (and eventually import custom code, if any, from the current one)? 

I don't see how I can maintain the current theme (theme version 1.2.0 and API v1) and not incurring into issues while trying to update the manifest.json file to use API v2. I actually tried to follow this article, "Importing and downloading your theme and manifest file", but I ended up getting 16 errors related to template files while attempting to import it back in Help Center (very likely due to the new helpers supported by API v2). So, I guess that a simple update of the current theme is not feasible for compatibility reasons with the new template files.

Two quick questions:

1) if we switch to the new Copenaghen theme, will I still find the old theme available in case I need to roll back to it?

2) if we have added the Zendesk Support widget to a company website, is there anything to update on that end too?

Hi there, 

I downloaded our default theme (Copenaghen), made one single change to the manifest.json file to use API version 2 instead of 1 as explained here (in order to support the templating API v2 and enable the new features), but when I imported the theme back into Help Center Guide, I was presented with 16 errors found in 9 different files within the "templates" folder, how do I go on from there? (opening every single template file and remove the troubling entry?)

I'm including a screenshot below to give a better idea:

Hi there, 

We are in much need of this feature to optimize a work flow, but I'm concerned about what some users commented on this other support article: https://support.zendesk.com/hc/en-us/articles/4408820214554-About-Guide-templating-versions 

How can we know if a migration to the "Templating API v2" will go smooth? What checks are recommended to perform in advance? Do you suggest to open a ticket with Zendesk in order to be assisted?

Thanks a lot for the feedback