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Dan Vega

已加入2021年5月13日

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最后活动2021年10月16日

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的最新活动 Dan Vega

Dan Vega 进行了评论,

评论Reporting and analytics for help center

Hi Joel, thanks for taking a look and pointing that out. I have updated my comment to make it clear. Thanks again!

查看评论 · 已于 2021年5月18日 发布 · Dan Vega

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评论Ticket basics

I made a Minerva interactive step-by-step guide to help you walk through enabling emoji texts replacement in Zendesk. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-enabling-emoji-text-replacement-in-tickets-ua9bptxufrzo.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

查看评论 · 已于 2021年5月17日 发布 · Dan Vega

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Dan Vega 进行了评论,

评论Security and user access in Zendesk Support

I made a Minerva interactive step-by-step guide to help you walk through automatically redacting credit card numbers in Zendesk. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-how-to-automatically-redact-credit-card-numbers-woslgsg568p7.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

查看评论 · 已于 2021年5月17日 发布 · Dan Vega

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评论Users, groups, and organizations

I made a Minerva interactive step-by-step guide to help you walk through seeing all your agents in Zendesk. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-how-to-see-all-your-agents-in-one-view-dkxun58kqyu6.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

查看评论 · 已于 2021年5月17日 发布 · Dan Vega

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评论Zendesk basics

I made a Minerva interactive step-by-step guide to help you walk through changing the brand color in Zendesk. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-how-to-change-the-color-of-your-zendesk-brand-y3i2d6quqjat.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

查看评论 · 已于 2021年5月17日 发布 · Dan Vega

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Dan Vega 进行了评论,

评论Zendesk Support app for mobile

I made a Minerva interactive guide to help you walk through enabling the mobile app for Zendesk. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-allow-admins-and-agents-to-use-the-the-mobile-app-b7i8mh2xj0kq.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

查看评论 · 已于 2021年5月17日 发布 · Dan Vega

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Dan Vega 进行了评论,

评论Reporting and analytics for help center

I made a Minerva interactive step-by-step guide to help you walk through enabling Google Analytics in Zendesk. This is for those using Universal Analytics Tracking IDs and not the updated Google Analytics 4. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-enabling-google-analytics-in-your-zendesk-help-center-yyevv1psvxbc.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

查看评论 · 已于 2021年5月17日 发布 · Dan Vega

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Dan Vega 进行了评论,

评论Ticket management

I made a Minerva recipe to help you walk through setting up a new view. Minerva is a guide that shows you where to click, and what to do next so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-how-to-add-a-view-yurkrhxptqk2.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

查看评论 · 已于 2021年5月06日 发布 · Dan Vega

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