Christopher Miller

FYI - I have a work around in place based on a text string in the email where we don't respond to these webform tickets saying support has received the email. However we still need to manually delete our CEO's email from the cc list. 

Another bump. 

We just moved to Zendesk and still have existing webforms in place. The CEO still wants to be CC'd from the webform but doesn't want the response from Zendesk that we've received the ticket. 

I know which emails to remove, but I only have the add cc option and not the remove cc. 

Solution Option: It would work in our world to remove the cc's of any agent and light agent on the ticket if desired. It would also work to remove specific cc's via copying and pasting an email to remove if it exists.