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Jarl Frode Arntzen
已加入2021年5月13日
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最后活动2022年10月04日
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的最新活动 Jarl Frode Arntzen
Jarl Frode Arntzen 进行了评论,
Is there a way to disable or reduce fuzzy search?
We have the same issue here as well as an related issue.
If our customers search for the word "workflow" we get maybe 10 results while if they search for "workflow group" you would expect them to get fewer results where all must contain both words but instead we get 28 results where the articles contain just one of the words. So the search do not work with an implicit AND operator between the search words but instead use implicit OR.
Effectively, this yields our documentation kinda useless and we're currently looking for alternatives to Zendesk Guide.
Please advice.
查看评论 · 已于 2022年10月04日 发布 · Jarl Frode Arntzen
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Jarl Frode Arntzen 进行了评论,
Hi, Zendesk.
We now have close to 200 different help articles for various parts of our appilcation. It has recently become more and more difficult to find the correct article and it took us a while to realize that adding more words to the search term does not narrow the search results.
In our system searching for bank yields 6 results while searching for bank account yields 64 (!) results. As we're only half way through documenting our system, this problem will only increase.
Is there a way to switch on the "find multiple words" search variant as default?
Thanks.
查看评论 · 已于 2022年3月01日 发布 · Jarl Frode Arntzen
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Jarl Frode Arntzen 进行了评论,
Hi, @... .
This will be releasing to everyone as soon as the EAP is finished. For more details, or to apply, see https://support.zendesk.com/hc/en-us/community/topics/360001933274
If I follow the link, I just end up on a page that says:
oops
You're not authorized to access this page
What does it take to view this page?
Thanks.
查看评论 · 已于 2021年3月29日 发布 · Jarl Frode Arntzen
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Jarl Frode Arntzen 进行了评论,
@...
Thanks for the swift response.
So, the pale yellow "Note" sections in the articles has been implemented through manually adding
I mean, manually adding such html tags is perfectly doable (we already have a custom theme and we have added the relevant CSS), but I'm just wondering if there's a way to make this even more user friendly for my co-workers.
Thanks.
查看评论 · 已于 2021年1月21日 发布 · Jarl Frode Arntzen
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Jarl Frode Arntzen 进行了评论,
@Nora Mullen
How did you format this article so nicely? Is it just HTML, some WYSIWYG magic or markdown?
查看评论 · 已于 2021年1月20日 发布 · Jarl Frode Arntzen
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