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Justin Near

已加入2021年5月16日

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最后活动2024年8月27日

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Justin Near 进行了评论,

评论Ticket management

We have several clients with multiple organizations. I'm not seeing “Organization” in the placeholder list, but I'm also not seeing a way to change organization on a ticket with a trigger. Is there a way to change the organization using a placeholder and/or some other method while forwarding an email?

查看评论 · 已于 2024年8月27日 发布 · Justin Near

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Justin Near 创建了一个帖子,

帖子 Q&A - Tickets and email

We have one client, whom we've communicated with in the past via Zendesk, recently not receive a response from us. We've responded to two separate tickets. It did not go to their junk/spam but wasn't delivered at all. Is there 1) any way to check deliverability from Zendesk? And 2) are there any current known issues with deliverability to Google?

已于 2024年2月29日 发布 · Justin Near

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Justin Near 进行了评论,

评论Using help center search

I second Kel S. - there are far too many unintuitive clicks to get to the categories that we've so painstakingly created for our Guide articles.

查看评论 · 已于 2023年7月11日 发布 · Justin Near

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Justin Near 进行了评论,

评论Ticket management

Is #brand possible? And if so, how should multiple words be formatted?

Justin

查看评论 · 已于 2023年6月27日 发布 · Justin Near

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Justin Near 进行了评论,

评论Explore recipes

Hi @... - I had already tried that and didn't have any success. There are still multiple names/organization. Is it because there are filters?

查看评论 · 已于 2022年9月29日 发布 · Justin Near

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Justin Near 进行了评论,

评论Explore recipes

Dainne Kiara Lucena-Laxamana - that just gives me a single top ticket holder from the whole report, and what I'm wanting is the 1 top ticket holder per organization (so a report would show more than one, but one per org).

查看评论 · 已于 2022年9月26日 发布 · Justin Near

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Justin Near 进行了评论,

评论Explore recipes

How do I show only one user per organization, the one with the largest number of tickets?

查看评论 · 已于 2022年9月18日 发布 · Justin Near

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Justin Near 进行了评论,

评论Ticket management

How do you remove the flag "This ticket is flagged as a potential risk"?

查看评论 · 已于 2022年7月25日 发布 · Justin Near

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Justin Near 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

Consider adding a "not" operator for searching. In my specific use case, I'd like to search on a specific field that is not none/null (in other words, I want to see all results that aren't empty). Logically, this is similar to Explore's "exclusion" where I can exclude all "null" fields.

已于 2022年7月23日 发布 · Justin Near

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Justin Near 进行了评论,

评论Building reports

Is it possible to also see users who have an organization as their second or third organization and not just their primary organization? We have many users with more than one organization.

查看评论 · 已于 2022年7月10日 发布 · Justin Near

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