Andrew Bone

Raised another ticket to get this looked at. The ticket I raised yesterday was closed with no update. Might make the Resolving Agent stats look like they are busy closing tickets - but nothing getting fixed! So customers not happy.

We tried to reduce the number of seats in May, but were told to review the MSA. We could increase the number of seats with no issues. 

Our renewal date is coming up, so I tried again to reduce the number of seats by 1 again. Was told this was to be requested greater than 30 days from renewal and was referred to the MSA again!. And ticket closed.

We have not received any notification of account renewal so only found out by chance that the renewal date was coming up.

My account says I am not The Account Manager so cannot make changes. However my details clearly state I am the Account Manager. Cannot get a hold of the Zendesk Account Manager for our contract to review.

This should be a nice straight forward process. 

I see no way to view, edit or add End Users in the new Admin center. Where is this done now?

I can see how to adjust resolving agents and teams only

Sorry I cant find where to view and edit end users now?

I see Agents and Groups. and then Configuration for End Users. But no End users or organisation list.

The headings - Team, Configuration, Bulk Actions, Deleted Users should be moved to the left to indicate they are headings and not click-able items.: