Lucas Macedo (Salto)

It's a huge step foward for Zendesk! I was able to see many challenges faced by clients who use both sandbox and production instances and need to keep them in sync.

One thing I'm curious about: would it be possible to export these configurations from a sandbox environment, edit them in another tool, and then deploy/import them into production?

I mention this because, if there's a way to implement a validation process for moving content from sandbox to production, I believe you would address a significant pain point for large clients.

Hello guys, good afternoon!

So, I'm having problems to update an existing Zendesk Guide Theme that is integrated with a GitHub Repo, because the first upload was make by a different user than that it's trying to update it now.
It seems like Zendesk are associating the user and when another user try to update it, falls in an error.

Does anyone has passed through this kind of situation?

Thanks in advance!