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Lisa Grant's Avatar

Lisa Grant

已加入2021年10月22日

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最后活动2023年2月10日

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的最新活动 Lisa Grant

Lisa Grant 进行了评论,

评论Ticket customization

I am also unable to see this new feature. We are on the Professional plan so not sure why I don't see the ability to enable.

查看评论 · 已于 2023年2月01日 发布 · Lisa Grant

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Lisa Grant 进行了评论,

社区评论 Feedback - Admin Center

This change is truly HORRIBLE. Lack of complete common sense. Now I need to take 10 steps to complete ONE simple task related to Support. Hopefully they will add back soon some key elements like they did with Explore.

查看评论 · 已于 2022年3月08日 发布 · Lisa Grant

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Lisa Grant 进行了评论,

社区评论 Feedback - Help Center (Guide)

Honestly shocked reading this thread. I don't understand how Zendesk STILL doesn't have this feature. As Zendesk users, we know first hand what it means to service customers. This is a basic and IMPORTANT function that is missing for your CUSTOMERS. Content Blocks don't even remotely solve the issue we are facing. And it's quite embarrassing that Zendesk still hasn't figured this out. Please save the generic reply and just add this to the product roadmap for the NEAR FUTURE. Otherwise at some point people will get tired of waiting and this thread will soon become a thread on what platforms other than Zendesk have this ability.

查看评论 · 已于 2021年3月03日 发布 · Lisa Grant

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