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Justin Ramsey's Avatar

Justin Ramsey

已加入2021年5月17日

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最后活动2023年10月19日

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的最新活动 Justin Ramsey

Justin Ramsey 进行了评论,

社区评论 Feedback - Ticketing system (Support)

We need a solution here. Thanks!

查看评论 · 已于 2023年10月18日 发布 · Justin Ramsey

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社区评论 Feedback - Voice (Talk)

Would be helpful to have the announced average wait time on the IVR calculate based on schedule (i.e. hours of operation) versus a 24 hour period. Our customers hear they have a 5 min wait time but actually it's about 30 min bc Zendesk is using a 24 hour period to calculate the wait time.

查看评论 · 已于 2023年8月15日 发布 · Justin Ramsey

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Justin Ramsey 进行了评论,

评论Measuring success

We aren't able to get Satisfaction Reason values to display in any of our agent workspace views. We thought it may be due to the fact that the out of box Reasons are too long to display, so we shortened the Reason field values, but no still luck. Is this a known issue?

查看评论 · 已于 2021年12月08日 发布 · Justin Ramsey

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Justin Ramsey 进行了评论,

社区评论 Feedback - Ticketing system (Support)

We need Zendesk to recognize HEIC image file format. Our customers submit warranty claims with images. Many submissions contain HEIC format. Thanks!

查看评论 · 已于 2021年11月10日 发布 · Justin Ramsey

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