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Juan Moreno
已加入2021年5月17日
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最后活动2021年10月22日
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的最新活动 Juan Moreno
Juan Moreno 进行了评论，
I've followed the instructions on this article but for some reason when I try to use one of the metrics it gives me the following error:
"The set of calculations isn’t valid. The calculated attribute "SUM(updatehandlingtimemin-a1dc65ad80)" references "Changes - Field name" which is as an unknown attribute."
查看评论 · 已于 2021年10月08日 发布 · Juan Moreno
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Juan Moreno 创建了一个帖子，
When a chat is re-assigned to another agent/group that agent/group should be alerted with a notification sound.
Use case: Agents do not spend their entire day looking at the notification button. They also use other apps (Slack, Email, etc) so alerting them via a notification sound when a ticket is Re-assigned to them should be a must.
We tried Zendesk Agents Workspaces a week ago and had to switch back to the regular UI because in the new Workspace this feature is missing so it was quite a deal breaker.
Just to make this even clearer: It's extremely important for chat agents to be notified right away audibly when they need to take over a chat, not just visually.
已于 2021年7月22日 发布 · Juan Moreno
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