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Brian Emond

已加入2022年5月10日

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最后活动2024年2月01日

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社区评论 Feedback - Ticketing system (Support)

Is there any update as to when or if something like this is coming? If not, are there any plugins that could achieve the same thing?

Pivoting the team during a company event or outage is very rudimentary, and means we have to staff an admin or promote someone's access level to else to ensure that we're able to turn off our inbound messages every time we have a company-wide meeting

For clarity of use case - We have at least one hour-long company meeting a month. Having to go in and change the whole schedule like that feels somewhat dated. I don't see a clear reason why there isn't a "set-it-and-forget-it" version of dropping in dates that aren't an entire day.

查看评论 · 已于 2024年2月01日 发布 · Brian Emond

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社区评论 Feedback - Reporting and analytics (Explore)

Hey!

We're looking to measure this as well. Is there any update on whether or not this Dataset is accurate?  It appears to be meaningless, but I can't determine for sure.

 

查看评论 · 已于 2023年4月05日 发布 · Brian Emond

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社区评论 Q&A - Tickets and email

Dainne Kiara Lucena-Laxamana Please add us as a follower on whatever problem ticket that's created for this. We're also running into agents being unable to see the most recent message, even with a notification present.

 

查看评论 · 已于 2022年7月29日 发布 · Brian Emond

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社区评论 Feedback - Ticketing system (Support)

+1 to this feature request.

查看评论 · 已于 2022年6月15日 发布 · Brian Emond

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社区评论 Feedback - Ticketing system (Support)

It's been a little while since there was any feedback on this. We've also just switched to the new workspace and discovered this issue. Has there been any progress on this?

查看评论 · 已于 2022年5月10日 发布 · Brian Emond

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