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Jeremy Watkin

已加入2021年5月13日

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最后活动2023年6月01日

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的最新活动 Jeremy Watkin

Jeremy Watkin 进行了评论,

社区评论 Feedback - Chat and Messaging (Chat)

I came to this article looking for a solution to shorten help center links that our agents share during messaging conversations. Even when we respond by email, the help center links with tracking information are obscenely long. Not sure button links help with that, right?

查看评论 · 已于 2023年6月01日 发布 · Jeremy Watkin

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Jeremy Watkin 进行了评论,

评论Working with Sell apps and integrations

Are there plans for Zendesk Messaging to work with Sell?

查看评论 · 已于 2023年2月27日 发布 · Jeremy Watkin

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评论Zendesk messaging

Thank you so much Anton Verhelst! This is a wonderful improvement.

查看评论 · 已于 2022年5月10日 发布 · Jeremy Watkin

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评论Zendesk messaging

Anton Verhelst can you explain in more detail how you solved this problem? I too find that messaging and social conversations broadcast to all agents even if they aren't assigned to those groups and I'm having a difficult time figuring out how to limit this. Thank you!

查看评论 · 已于 2022年3月23日 发布 · Jeremy Watkin

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评论Setting up Talk

Thank you for the clarity, @...! I think my natural inclination when managing my permissions was to just make myself an admin on everything. Glad you've taken the time to define what each of the levels means.

查看评论 · 已于 2022年3月17日 发布 · Jeremy Watkin

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评论Setting up Talk

It doesn't look like anyone answered Nichole Harrop. Can you explain why a Talk admin can't make or receive calls? I am an admin who does occasionally call customers. I guess for now I'll just toggle permissions but this just seems a bit odd. Thanks for your consideration on this!

查看评论 · 已于 2022年3月16日 发布 · Jeremy Watkin

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Jeremy Watkin 创建了一个帖子,

帖子 Q&A - Tickets and email

In a multibranded instance, we need the ability to set a "default brand" for our agents. We have agents occasionally add tickets from "other" brands with the wrong brand which leads to customer confusion.

已于 2022年2月15日 发布 · Jeremy Watkin

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Jeremy Watkin 进行了评论,

评论Using Built by Zendesk apps

I agree with Amber Barnes and Tyler Rutledge. It's problematic to tie this to the group the agent is a part of as opposed to the group the ticket is assigned to. I need to be able to set the from address based on the group the ticket is in. Our agents are actually in multiple groups so the current functionality doesn't work well.

Furthermore, we need some way to update the from address with a trigger. Let me know if this is somewhere on the roadmap.

查看评论 · 已于 2021年12月08日 发布 · Jeremy Watkin

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社区评论 Feedback - Ticketing system (Support)

Does this actually work? Fabio Can you give me more detail on how to create this HTTP Target in Zendesk?

查看评论 · 已于 2021年12月08日 发布 · Jeremy Watkin

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Jeremy Watkin 创建了一个帖子,

帖子 Q&A - Objects, workspaces, and rules

We use the "Select an Address" app but I'm finding it nearly impossible to only select an address on certain tickets. It would be much easier if I could specify a from address change with a trigger based on very specific criteria. Does anyone have any ideas?

已于 2021年12月08日 发布 · Jeremy Watkin

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