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Serena Galvez
已加入2021年5月13日
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最后活动2021年10月27日
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的最新活动 Serena Galvez
Serena Galvez 创建了一个帖子,
When we receive tickets via Talk, the requester is a phone number. My agents get the name of the caller and update on the ticket. If they don't get the caller's email, Support still allows them to follow up via email. Even though there's not an email associated to that customer record.
The agent assumes the caller received their follow-up when they didn't receive anything at all.
It would be nice if Zendesk notified the agent when pressing Submit that there's not an email associated. Or worst case, sent a delivery failure notice to the support brand. At least they'd know the email wasn't sent.
已于 2021年5月14日 发布 · Serena Galvez
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Serena Galvez 创建了一个帖子,
On the live data dashboards, it would be helpful for my business use case to multi select groups or brands using the Live Data Filters.
已于 2021年4月18日 发布 · Serena Galvez
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Serena Galvez 进行了评论,
How do I multi select groups or brands on the live data filter?
查看评论 · 已于 2021年4月15日 发布 · Serena Galvez
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