Tiina A

I have a lot of customers following different sections in our Guide. If I change the placement of the section, and users are following it, will the following subscription remain even the placement is changed, or do they need to go in and follow the section again?

@... I have made a post to the community as requested. Thanks for checking this :)

I was having a discussion on this article about side conversation ticket amount limit https://support.zendesk.com/hc/en-us/articles/4408836521498-Using-side-conversation-child-tickets

I was asked to describe our use case for this need for more than 50 side tickets. We are using Zendesk both to external support to our customers but also a lot internally. So our own internal IT tickets for example. We have several audits per year on different certificates etc. With these frequent internal audits, we have many internal tasks. For example e quarterly access verification tasks. So our IT has the main task for the verifications, but then they make side tickets from the main ticket to other members of the organization to ask them to do their part in the verification task. There are also other similar internal tasks like this. There can be up to 120 different tasks we try to keep on the same track somehow and the side conversation has been a good way to do this, but now we need to divide into several tickets because of the limit. 

Hello! Is there a limit to how many side conversation tickets can one parent ticket have? We have noticed that after 50 tickets, you are not able to save new ones and get info "This conversation can't be sent right now". So can this be a temporary issue or is there this 50 child ticket limit?

I agree on the above comments, and actually, I have subscribed to our own articles via my personal email account, and it seems that I DO get the updates within the article comments in some cases, but in some cases not at all. So there must be still something that influences if the change in the contents triggers another email to followers. Can it be that if the article title is adjusted, then the followers get an email?

We have the new workspace in use for the second day. Mostly also positive, glad to have the "reduct" functionality in use. But I'm also getting a lot of feedback on people wanting to have the reply box on top and the order of the tickets as "new on top" and "old on the bottom". When some customers reply with including the whole conversation in the email, it ends up coming on the ticket as a repeated content and finding the actual customer reply is painful.... Will this ever come as an option where user can choose the order?