Dinesh Korgaokar

Do we have API for Generative-search

Hello,

IF your articles are segmented for specific users than only those users will be able to see the article. Using API if you search for article using a particular end user then it should only return you articles which are accessible by that user.

Hello,

Use ticket import API, there is no other way you could bulk import tickets to zendesk.

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_import/#ticket-bulk-import

Hello Jupete Manitas,

Article refer for your knowledge, https://support.zendesk.com/hc/en-us/articles/4408820933146-Can-customers-change-their-satisfaction-rating- 

I used this article for reference to create a link to resend to customer.

you can very much open the satisfaction link if you are not logged in.  You may need to crosscheck with you team.

Thanks

Hey Jupete Manitas,

We used this in macro assuming only end user can open the URL, but anyone with the URL can open and submit the score. 

Thanks

{{satisfaction.rating_url}}​​ URL generated with this can be accessed by agent or anyone who has it. This can lead to manipulation of feedback. Any solution for this. 

Practical problem with Trigger categories. 

Trigger order of execution is sequential and the ordering of trigger is within the category. this limits  categorization of triggers.

you cannot place trigger in different categories and arrange them.  This leads us to place most of the trigger in one category as per the order we want to execute even if they supposed to be in different category.   

Solution : Please make trigger ordering global irrespective of category they belong. 

the format always issue in Zendesk explore. The reply i got is we have to adjust the format in Excel or CSV. 

we have to manually do all the formatting already done in explore.

Feature Request Summary: 
Zendesk Support should have more filter options based on different module logged. 

Description/Use Cases: 
its gets difficult to search audit log. except date the other options are really don't help. we go to audit log to search when we don't know who performed the actions. date filter gives so many logs its annoying to manually go thru.

Business impact of limitation or missing feature:
becomes manual process for admins to check the audit logs. filters don't help

Hello,

I think your using custom app to flag article which creates ticket. 

If you using custom app to create article i would suggest you to subscribe the users to the article. this way any changes to the article will be notified to the subscribed users.

thanks