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Sairam

已加入2021年5月13日

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最后活动2021年10月22日

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社区评论 Feedback - Chat and Messaging (Chat)

Department selection tie-to/persistent-on session / page-load does not make sense in todays' world where Single Page Applications are spreading like wildfire. ZenDesk needs to update their Chat JS API to be able to reset / set departments mid sessions.

Also, I might want to set the department on demand based on specific interactions within the SPA.

I understand complexities around preexisting/on-going chat sessions, but there should be thought around how to handle that.

查看评论 · 已于 2021年4月15日 发布 · Sairam

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社区评论 Feedback - Chat and Messaging (Chat)

+1

查看评论 · 已于 2021年4月15日 发布 · Sairam

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评论Help with Web Widget

In such a situation, are there any known ways of adding custom tags, e.g. If an organization wanted to include the direct-to-chat link in an email, but also wanted to ensure that within the chat initiated that way, there was some information (e.g. as tags attached to the chat), that said chat came from an email (e.g. adding a query parameter to the chat link itself)?

查看评论 · 已于 2021年4月05日 发布 · Sairam

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