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Gwyn Mabo
已加入2021年5月13日
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最后活动2024年3月12日
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Gwyn Mabo 进行了评论,
We noticed an issue with this documentation. It should work a lot better if you replace this:
查看评论 · 已于 2024年1月16日 发布 · Gwyn Mabo
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We have a number of articles that show in the suggested search, but when you do a proper search, they're not there.
This has caused a big inaccurate spike in our analysis for 'searches with no results'. It is also driving contact to our Support Team because our users aren't able to self serve on these topics.
Has anyone had this same issue or knows of a workaround?
已于 2023年11月10日 发布 · Gwyn Mabo
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Hi Lisa, thanks and yes we have! No matter how good the training phrases are, if the end user types something in, it puts them into a random unrelated flow. Zendesk have acknowledged that there's something going wrong, but haven't fixed it yet.
查看评论 · 已于 2023年9月11日 发布 · Gwyn Mabo
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I would also like to be able to customise content cues, such as by excluding certain ticket types. For example, our Help Centre only documents expected functionality (not bugs) so we would like to be able to exclude bug tickets from contributing to our cues.
查看评论 · 已于 2023年6月23日 发布 · Gwyn Mabo
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We have checked our Help Centre and semantic search is not yet enabled. Will we receive an update to let us know when it is? Are there any time scales you can supply for when this will be enabled for all accounts?
查看评论 · 已于 2023年5月23日 发布 · Gwyn Mabo
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Hi Ryan, appreciate the recommendation!
However, this isn't an effective strategy for our company.
We did previously use this strategy, but found that customers weren't easily able to find the most recent update. It also meant our article numbers were inflated throughout the year then needed to be archived in bulk.
We moved to a 'one article' strategy to allow us to link right to the Change Log from our Help Centre homepage, and so customers could bookmark the article.
查看评论 · 已于 2023年5月17日 发布 · Gwyn Mabo
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