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Rolf Woolen's Avatar

Rolf Woolen

已加入2021年5月13日

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最后活动2024年7月18日

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的最新活动 Rolf Woolen

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社区评论 Feedback - Chat and Messaging (Chat)

To add to this, when we message with Zendesk from the agent workspace, we can opt to go back from a chat and start a new conversation. I am still in the process of implementing messaging, but it doesn't seem to function like this for us (please correct me if I'm wrong). Even if an ‘end chat’ option is added, the ability to go back and open another chat would be very helpful as our support team will often be chatting with a client's support team, and they may in turn be chatting with their end users, requiring them to have multiple chats open with us at the same time.

 

查看评论 · 已于 2024年7月17日 发布 · Rolf Woolen

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评论Publishing and sharing dashboards

Is there a way to share a dashboard without having it send an email? 

查看评论 · 已于 2023年7月05日 发布 · Rolf Woolen

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评论Global security and user access

For end user SAML SSO, if we have a single organization that requires this, and only users from that Org should use SSO, is there a way to lock it down so only IPs within the specified range in the SAML setup can see the option for SSO?

查看评论 · 已于 2023年3月08日 发布 · Rolf Woolen

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