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GR & CY & CZ & ON & NG Virtual Assistant
已加入2021年5月13日
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最后活动2021年10月21日
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的最新活动 GR & CY & CZ & ON & NG Virtual Assistant
GR & CY & CZ & ON & NG Virtual Assistant 进行了评论,
Hi @... regarding my previous question around the CCAPI + Agent workspace, I think that unfortunately there is another limitation we just stumbled upon:
Zendesk Chat Departments become Groups in Zendesk Agent Workspace.
This means that when using the CCAPI the Chat Department (id, name etc) is always returned empty. Hence when we need to transfer a conversation to a specific Department it becomes impossible.
Is there any way we can circumvent this issue?
查看评论 · 已于 2021年5月15日 发布 · GR & CY & CZ & ON & NG Virtual Assistant
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GR & CY & CZ & ON & NG Virtual Assistant 进行了评论,
Hi Greg,
Thanks for your prompt response.
I actually figured out there was a bug in our web-sdk implementation where we were using async functions, so it all works out now.
Unfortunately we just realized that examples similar to the Zendesk sample app (https://github.com/zendesk/zopim-chat-web-sdk-sample-app) don't provide code to render carousels, images, quick replies etc. Would you happen to know if there are any code samples for these that would work? or do we have to implement our own?
查看评论 · 已于 2021年4月16日 发布 · GR & CY & CZ & ON & NG Virtual Assistant
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GR & CY & CZ & ON & NG Virtual Assistant 创建了一个帖子,
已于 2021年4月16日 发布 · GR & CY & CZ & ON & NG Virtual Assistant
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GR & CY & CZ & ON & NG Virtual Assistant 进行了评论,
Does the Zendesk agent workspace work with the Chat Conversations API?
查看评论 · 已于 2021年4月08日 发布 · GR & CY & CZ & ON & NG Virtual Assistant
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