Haleema Iqbal

We would also like this feature to work in omnichannel. Our routing issues will be resolved with omnichannel but as mentioned above this is useless if we lose focus mode. 

This issue was first raised 8 months ago, when can we expect this improvement?

Hi, 

We have 2 types of users (customers and clients)

I want to be able to add phone numbers to organisations as well as domains so I can ensure all comms from our clients are only routed to one team and they are not to receive any calls/ chats/tickets from our customers. Vice versa for the customer team. 

I know there is a workaround of adding the organisations as a user and adding their phone numbers here but this is duplicating the work for our sales team when adding their info into ZD.

I have tried adding a custom organisation field using the 'number' selection but unfortunately, this did not work. 

Has anyone else found a way to do this? Is it on the roadmap at all to allow a phone number (ideally more than one) to be associated to an organisation?