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Joseph Crivello

已加入2021年5月13日

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最后活动2021年10月22日

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Joseph Crivello 进行了评论,

评论Accounts and billing

@... +1

Enabling cross site tracking is a completely unacceptable "work around" for many reasons. First and most obviously, Zendesk is asking its users to degrade the security of their ENTIRE BROWSING EXPERIENCE across all websites. Second, it requires end users to follow a convoluted process to implement the workaround which requires handholding from an agent. This makes it completely impractical for almost all of the use cases that are being complained about in this thread. It is just so obviously unacceptable that the mere proposal of it as the sole workaround (for years now) rises to the level of being insulting. The message being sent here again and again is that Zendesk doesn't care about the customers of its core product.

查看评论 · 已于 2021年7月14日 发布 · Joseph Crivello

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Joseph Crivello 进行了评论,

评论Accounts and billing

 

I am blown away that Zendesk would now claim to not know what the problem is here after it has been explained and discussed in great detail over the course of years in this thread. @... seemed to explicitly acknowledge the problem in her post three months ago, but now doesn't think that there is a problem? I don't even know where to start with this. Hard to believe...

查看评论 · 已于 2021年7月14日 发布 · Joseph Crivello

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Joseph Crivello 进行了评论,

评论Accounts and billing

Nicole —

I have neither the time nor the inclination for insulting or disparaging people over the Internet. My message was intended to convey a valid criticism of Zendesk's practices. I urge you to listen to your customers. It is interesting and ironic that the removal of my posting is yet another example of that not happening.

Joe

查看评论 · 已于 2021年4月26日 发布 · Joseph Crivello

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Joseph Crivello 进行了评论,

社区评论 Feedback - Ticketing system (Support)

+1 Honestly amazing to me that this feature hasn't been implemented in Zendesk. This is such a basic failure to give attention to the most common use cases your customers are confronted with on a daily basis.

查看评论 · 已于 2020年5月11日 发布 · Joseph Crivello

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