Chloe

Oh yes, it works now Ifra Saqlain, thanks so much!

Hi Ifra Saqlain,

We need as what Allen mentioned, to change the URL to our customised one. I done what you suggested by literally pasting your code at the bottom part of script.js file but it was not working (sorry that I am really a layman of coding and technical stuff). Maybe my format is wrong? Would you mind helping to take a look? Thanks a lot!

@... I couldn't see how our experience would be more "seamless" since the first thing is that we have to navigate out from the existing Support settings page, while we do not need to do that now. It is said "You don't have to switch between Admin Center and Support > Admin to manage settings for your account", which will exactly be the thing we have to do and keep moving back and forth as what I foresee.

I hope Zendesk does hear from customers' feedback. We would really hope to opt-out from this change, or at least remain everything unchanged in Support settings page. How we could do so?