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Georg

已加入2021年5月13日

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最后活动2024年2月15日

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Georg 进行了评论,

评论Security and user access in Zendesk Support

Thanks, Dainne! 

 

查看评论 · 已于 2022年7月19日 发布 · Georg

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评论Security and user access in Zendesk Support

Hi there, 

We would like to allow a 3rd party service to pull data from our Help Center articles via API. If I get this right, OAuth authentication would be a good choice, but I don't see any option to restrict the API requests to ready-only. Is this possible? Does my question even make sense? ;-) 

查看评论 · 已于 2022年7月18日 发布 · Georg

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评论Customer portal

Many thanks for this very useful solution! The missing option to add text boxes to online forms is a massive limitation and this is a practicable workaround.  

However, since we support several languages, I'd need to use it with a dynamic content placeholder. Is this possible? Simply replacing the HTML part of the disclaimer by a placeholder, for instance {{dc.placeholder_name}}, doesn't work.

[Edit: I solved it by simply making sure to use a different form name for each language and then assigning the corresponding text versions as suggested above.]  

 

查看评论 · 已于 2021年11月22日 编辑 · Georg

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社区评论 Q&A - Help center and community

Marvelous, many thanks, Ifra! 

查看评论 · 已于 2021年11月01日 发布 · Georg

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Georg 创建了一个帖子,

帖子 Q&A - Help center and community

Hi everyone, 

I'm desperately searching for a way to exclude breadcrumbs from the list of instant search results that pops up while typing.

In our Help Center, the categories and sections structure is too  simple to be helpful for customers, and therefore we would like to hide all breadcrumbs.

But unfortunately, the "instant breadcrumbs" don't feel addressed by styles of the .search-result-breadcrumbs class or any other class I could think of. 

I'd be glad if someone could give me a gentle push in the right direction.

Cheers,

Georg






已于 2021年10月31日 发布 · Georg

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社区评论 Feedback - Help Center (Guide)

We also need a label management badly. A simple list would be helpful and, of course, the possibility to delete and/or merge variants.

查看评论 · 已于 2018年10月22日 发布 · Georg

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