Sebastian Skarp

Hi

Thanks for the tips :)

I ended up creating a custom box with text, asking customers to confirm they understand the part about spam inbox.

All in all I got what I wanted.

Again thanks for the input!

Hi all

We need to add some custom text as information in our Submit a request form page on Zendesk Guide. 

Pretty much we want to add information telling customers to check their spam inbox if they did not receive any reply from us, since there seems to be some cases where this happen.

How can we modify the form page and add this information?

Screenshot of our form attached. We would like to add the information in relation to the Submit button.

Thanks

 

Hi @... 

I am experiencing the exact same issue as Raul did, but in my case our help center language are already matching with zendesk support languages. I just can´t seem to get it to work. I´ve done and re-done all the steps according to all your instructions as well as video found in Zendesk training portal. Dynamic content with variants are created, placeholder generated and then used where we want it to work. But zip, nada. It is still only showing English as is our default language.

Any ideas?

//Sebastian