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Pedro Reis
已加入2021年5月13日
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最后活动2023年12月28日
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的最新活动 Pedro Reis
Pedro Reis 进行了评论,
Hi Miranda,
I don't think you understood the question. I am talking about Zendesk Support Messaging Window (Zendesk account Admin center) - your own support widget, NOT your user's accounts widgets. So the widget I use to contact YOUR support. There is no way to enable sound. So I assume Zendesk has not activated it on his end, Are there plans to do it? Asking this because every time one of your agents replies, there is no sound alert, which is quite annoying.
, NOT
查看评论 · 已于 2023年3月29日 编辑 · Pedro Reis
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I spent hours with your agent, but he didn't help at all, he doesn't seem to understand that I am talking about the messaging window of Zendesk support. He thinks that I am talking about our account, which is not the case, as we don't use messaging.
查看评论 · 已于 2023年3月27日 发布 · Pedro Reis
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Pedro Reis 进行了评论,
Hi Miranda,
I don't think you understood the question.
If it is now supported, why don't you enable it on your own support messaging window? There is no option to enable it on the end user side.
查看评论 · 已于 2023年3月27日 发布 · Pedro Reis
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Pedro Reis 进行了评论,
when contacting zendesk support, there is no sound notification when an agent replies, or any way to activate it. Am I the only one who finds this odd?
查看评论 · 已于 2023年3月24日 发布 · Pedro Reis
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When you activate the agent workspace, does the data structure change on report export?
查看评论 · 已于 2023年3月24日 发布 · Pedro Reis
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Pedro Reis 进行了评论,
So, if there is that possibility when contacting zendesk support via messaging, how can we receive a sound notification when a zendesk support agent replies? I don't see any option to enable sound on the window. Probably you need to activate it on your account.
查看评论 · 已于 2023年3月23日 编辑 · Pedro Reis
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Pedro Reis 创建了一个帖子,
I had opened this post before:
The last message indicates that the issue has been solved, however, when you contact Zendesk via messaging there is still no possibility to enable the sound notification to be alerted when an agent replies
已于 2023年3月23日 发布 · Pedro Reis
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Pedro Reis 进行了评论,
It does not make sense to leave the field blank, you either show it or not!
At least an option, to choose to see, archived or unpublished articles on the list
查看评论 · 已于 2022年6月01日 发布 · Pedro Reis
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