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Pedro Reis

已加入2021年5月13日

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最后活动2023年12月28日

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Pedro Reis 进行了评论,

评论Web Widget documentation

Hi Miranda, 

I don't think you understood the question. I am talking about Zendesk Support Messaging Window (Zendesk account Admin center) - your own support widget, NOT your user's accounts widgets. So the widget I use to contact YOUR support. There is no way to enable sound. So I assume Zendesk has not activated it on his end, Are there plans to do it? Asking this because every time one of your agents replies, there is no sound alert, which is quite annoying.

 

, NOT 

查看评论 · 已于 2023年3月29日 编辑 · Pedro Reis

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社区评论 Feedback - Chat and Messaging (Chat)

So resuming, since the ability to enable sound exists,  why it is not enabled on Zendesk Support Messaging Window?

查看评论 · 已于 2023年3月27日 发布 · Pedro Reis

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Pedro Reis 进行了评论,

社区评论 Feedback - Chat and Messaging (Chat)

I spent hours with your agent, but he didn't help at all, he doesn't seem to understand that I am talking about the messaging window of Zendesk support. He thinks that I am talking about our account, which is not the case, as we don't use messaging.

查看评论 · 已于 2023年3月27日 发布 · Pedro Reis

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Pedro Reis 进行了评论,

评论Web Widget documentation

Hi Miranda, 

I don't think you understood the question.

If it is now supported, why don't you enable it on your own support messaging window? There is no option to enable it on the end user side.

查看评论 · 已于 2023年3月27日 发布 · Pedro Reis

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评论Web Widget documentation

when contacting zendesk support, there is no sound notification when an agent replies, or any way to activate it. Am I the only one who finds this odd?

查看评论 · 已于 2023年3月24日 发布 · Pedro Reis

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评论Measuring success

When you activate the agent workspace, does the data structure change on report export?

 

查看评论 · 已于 2023年3月24日 发布 · Pedro Reis

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社区评论 Feedback - Chat and Messaging (Chat)

So, if there is that possibility when contacting zendesk support via messaging, how can we receive a sound notification when a zendesk support agent replies? I don't see any option to enable sound on the window. Probably you need to activate it on your account.

查看评论 · 已于 2023年3月23日 编辑 · Pedro Reis

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Pedro Reis 创建了一个帖子,

帖子 Feedback - Chat and Messaging (Chat)

I had opened this post before:

https://support.zendesk.com/hc/en-us/community/posts/4411159905434-Messaging-does-not-support-sound-notification-?page=1#community_comment_4419084943514

The last message indicates that the issue has been solved, however, when you contact Zendesk via messaging there is still no possibility to enable the sound notification to be alerted when an agent replies

已于 2023年3月23日 发布 · Pedro Reis

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Pedro Reis 进行了评论,

社区评论 Feedback - Chat and Messaging (Chat)

I don't understand how something like this is not included in the roadmap. Incomprehensible.

 

查看评论 · 已于 2022年9月14日 发布 · Pedro Reis

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Pedro Reis 进行了评论,

评论How to solve unexpected issues with reports

It does not make sense to leave the field blank, you either show it or not!

At least an option, to choose to see, archived or unpublished articles on the list

查看评论 · 已于 2022年6月01日 发布 · Pedro Reis

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