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Jozsef Hajdu
已加入2021年5月13日
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最后活动2023年8月28日
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的最新活动 Jozsef Hajdu
Jozsef Hajdu 进行了评论,
Jozsef Hajdu 进行了评论,
hi, before Agent workspace (AW), we could see the device or OS the end-user is using, which is important in our business. Since we activated AW we no longer see in the tickets interface this information. Is it a limitation?
查看评论 · 已于 2023年3月20日 发布 · Jozsef Hajdu
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Jozsef Hajdu 进行了评论,
Hi, we use Enterprise Suite, I have cloned the Light agent role, since one Light agent role should access private groups and the other not. But the new role is considered as agent seat and is taking up our agent seats (even with less power than the locked Light agent role) Please advice what to do. Thanks
查看评论 · 已于 2023年3月15日 发布 · Jozsef Hajdu
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Jozsef Hajdu 创建了一个帖子,
I know that columns can be added in the View setting, but we would like to add columns when consulting the ticket list of a customer. Our case is that the brand column is missing, and we are unable to see through which particular brand the tickets came.
I raised a ticket to Zendesk, but there is no help. Do you know any workarounds or solutions?
已于 2022年8月02日 编辑 · Jozsef Hajdu
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Jozsef Hajdu 进行了评论,
Hi, our agents when they create a ticket and use the bold, etc from formatting ticket, it is sent with markdowns to the client: bold with ** and so on. Checked on Gmail and Yahoo as well. How could we solve this? Thanks!
查看评论 · 已于 2022年4月17日 发布 · Jozsef Hajdu
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Jozsef Hajdu 创建了一个帖子,
Hi, it was requested by one of our Agents, that it would be nice to be able to enable as an Agent directly in the chat window for the user to attach an attachment. Since our Enterprize has disabled the attachments in the chat globally, it would be nice to be able to enable from time to time if there is a necessity.
Thank you.
已于 2022年1月25日 发布 · Jozsef Hajdu
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Jozsef Hajdu 进行了评论,
Hi, is there a possibility to allow to an agent to enable file sending in a particular chat session? On the enterprises account file sending is globally off, but there are rare cases when for a customer needs to be enabled in the chat to be able to send a file to the agent. Thanks in advance for the answer
查看评论 · 已于 2022年1月14日 发布 · Jozsef Hajdu
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Jozsef Hajdu 进行了评论,
Hi, I would like to fire a trigger only once per client: sending them a one time message. Even if I set fire once per visitor, if the user logs out and logs back again it will fire again. How could we fix this? Thank you!
查看评论 · 已于 2021年8月18日 发布 · Jozsef Hajdu
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Jozsef Hajdu 进行了评论,
I have removed the permalink, and it is not working the suspension. It allowed from my email address to create a ticket
查看评论 · 已于 2021年5月27日 发布 · Jozsef Hajdu
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