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Maring Eberlein

已加入2021年5月13日

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最后活动2022年1月21日

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的最新活动 Maring Eberlein

Maring Eberlein 进行了评论,

评论Live chat departments, triggers, operating hours, and routing

Hello,

We want the functionality described here, where chats route to the appropriate department even if there are no agents online. That said, we don't want any 'lost' chats. Can someone elaborate on what this means?

Ideally, if a chat goes to a department which is not online, then the chat would register as a missed or offline chat, create a ticket, and our agents can follow up in the ticket when the team is back online.

Thanks!

Maring

查看评论 · 已于 2021年12月13日 发布 · Maring Eberlein

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