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Jason Walker

已加入2021年5月13日

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最后活动2021年10月26日

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Jason Walker 进行了评论,

社区评论 Feedback - Ticketing system (Support)

+1 At least provide some workaround. I have thought of many ways to do this but none are desirable. 

  1. Used Zapier to post to a Yammer group. That would then post to the Yammer group for all inbound comments. Still need outbound. 

  2. Used Salesforce integration. This only works for people that have Salesforce accounts and the have to check manually. 

  3. Used an outlook rule on my inbox to CC a distro list. This works for inbound comments and not outbound. So we have manually add distro to CC on first response. 

  4. The last would be the most ideal if you are not going to add this feature. Give me a free user account that I can tie a "distro list" email address too.

 

There had to be a better way to do this! PLEASE!

 

 

 

 

查看评论 · 已于 2014年5月21日 发布 · Jason Walker

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Jason Walker 进行了评论,

社区评论 Feedback - Ticketing system (Support)

+1 Really need a way to auto CC team members on new tickets! 

查看评论 · 已于 2014年2月24日 发布 · Jason Walker

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