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Trinity Opoka

已加入2021年5月13日

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最后活动2024年11月14日

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的最新活动 Trinity Opoka

Trinity Opoka 进行了评论,

评论AI agent basics

It's not clear to me how the automated resolutions are charged, especially for article recommendations. We have racked up so many since August that we have run out of our allotment in mere 3 months. That means we will have to be paying thousands of dollars for resolutions for the entire year next year. It defeats the purpose of even having AI agents if the extra cost is going to be more than 50% of what we already pay for Enterprise Suite. How do I make this make sense?

查看评论 · 已于 2024年11月14日 发布 · Trinity Opoka

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评论Getting started with Zendesk AI

Zendesk Is anything going to change for your Enterprise pr Professional Suite customers? Everyone on this post seems to be echoing the same sentiments about pricing and what was included with our plans. We're up for renewal in November, and I'm going to be looking at other CRMs to see what they offer in comparison to what you offer.

查看评论 · 已于 2024年9月23日 发布 · Trinity Opoka

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评论How to solve general issues with the account

Hey there. Is there any chance that the instructions will be updated to coincide with the most recent versions of these browsers? I'd like to use these instructions for our end users by sharing the link, but some information may be outdated, particularly the Chrome one where it asks us to click in the preserver log box. I have not checked any of the other instructions. Thanks

查看评论 · 已于 2023年8月15日 发布 · Trinity Opoka

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Trinity Opoka 进行了评论,

社区评论 Feedback - Help Center (Guide)

I'm also in on this and would love to exclude articles as there are not as many of these as there are articles that we want recommended. Amy Spagnolo a Zendesk agent helped me today letting me know that you can bulk update those 236 articles instead of having to do them individually. We also have many articles and were not keen on adding the label individually.

查看评论 · 已于 2023年3月21日 发布 · Trinity Opoka

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评论Service Level Agreements (SLA), macros, and CSAT

Thank you, Dave.

查看评论 · 已于 2022年5月10日 发布 · Trinity Opoka

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评论Service Level Agreements (SLA), macros, and CSAT

Thanks @.... Is there specifically information on benchmarking how many bad scores we should strive to change to good?

查看评论 · 已于 2022年5月09日 发布 · Trinity Opoka

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Trinity Opoka 进行了评论,

评论Service Level Agreements (SLA), macros, and CSAT

How can I find more information on benchmarking bad to good satisfaction ratings? We want to concentrate to turning bad satisfaction ratings around, but I need a benchmark.

查看评论 · 已于 2022年4月25日 发布 · Trinity Opoka

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评论Zendesk basics

Is it best to go through the training before working on a launch plan?

查看评论 · 已于 2021年2月17日 发布 · Trinity Opoka

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