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Kelly M.
已加入2021年5月13日
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最后活动2021年10月22日
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的最新活动 Kelly M.
Kelly M. 进行了评论,
Here is the pie chart I am working with:
And here is (kind of, sort of) what I'm hoping to be able to add to individual agent dashboards (only in a perfect world it would also display only the highlighted agent's name):
Thanks!
查看评论 · 已于 2021年7月01日 发布 · Kelly M.
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Kelly M. 创建了一个帖子,
Hi! I am trying to create a pie chart showing the percent of total tickets solved per agent in a given time period -- however I'd like to highlight individual "slices" to share with each agent their own percentage of total without showing details for all other agents.
Hiding any data just removes it from the chart -- I'd like to keep the full total (the whole pie), but just display data for one particular segment at a time.
My current metric is set at COUNT(Solved Tickets), with rows as a Set I created of all our current agents by Assignee Name. The pie I get as a result is perfect for displaying all the details -- but I cannot figure out how to call out just *one* slice to display in a dashboard.
While not precisely what I'm going for, the best example would be what's highlighted when you hover over one agent's name in the legend and it dulls out all the other pie pieces.
Happy to share a couple screen shots if it helps to illustrate.
已于 2021年7月01日 发布 · Kelly M.
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Kelly M. 进行了评论,
That was it! An ancient trigger slipped in and rerouted it. Thanks!
查看评论 · 已于 2021年4月13日 发布 · Kelly M.
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Kelly M. 进行了评论,
I have 2 phone numbers set up to receive text messages and am trying to route texts sent to one of the numbers to a specific group (and hence a specific view) within Zendesk. Although I have the text phone number set to route to this group, incoming text messages to that number are still appearing in my main support group and not the specified one. Am I missing something?
查看评论 · 已于 2021年4月12日 发布 · Kelly M.
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