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Alex Short

已加入2021年5月13日

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最后活动2021年10月16日

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的最新活动 Alex Short

Alex Short 进行了评论,

评论Security and user access in Zendesk Support

Hi Zendesk - 

Can we please have the understanding of how to do the below? 

1. A user(our client)  does some action in our website. (e.g: filling a form) and we have their email address in our database. Note that user does not send any email to anybody. He/she just clicks on a button or fills a form.

2. Our backend calls Zendesk API

3. Zendesk should create a ticket , in a way that it seems our client has created this ticket (the ticket should be ready to be replied to the email of our client)

 

Is this possible? Thank you

查看评论 · 已于 2021年3月03日 发布 · Alex Short

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Alex Short 进行了评论,

评论Security and user access in Zendesk Support

Hi Zendesk - 

Can we please have the understanding of how to do the below? 

1. A user(our client)  does some action in our website. (e.g: filling a form) and we have their email address in our database. Note that user does not send any email to anybody. He/she just clicks on a button or fills a form.

2. Our backend calls Zendesk API

3. Zendesk should create a ticket , in a way that it seems our client has created this ticket (the ticket should be ready to be replied to the email of our client)

 

Is this possible? Thank you

查看评论 · 已于 2021年2月25日 发布 · Alex Short

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