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James Beniston

已加入2021年5月13日

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最后活动2021年10月27日

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James Beniston 进行了评论,

社区评论 Q&A - Users, groups, and organizations

I am looking for a way to export all users // and organisations separately to csv or xml that includes the primary and where listed the secondary etc. telephone numbers.

The standard options above do not export this information which for the task i am currently undertaking in the number 1 piece of information.

Reading through the suggestions here it seems the only way is via the User endpoint API, is this correct? 

查看评论 · 已于 2021年9月06日 发布 · James Beniston

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社区评论 Feedback - Voice (Talk)

This would be awesome and something I already struggle with while using 3CX.

If a customer pro actively decides to have a call back or leave us a vmail this should not count as abandoned. 

查看评论 · 已于 2021年8月20日 发布 · James Beniston

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社区评论 Feedback - Voice (Talk)

Can only agree with this request.

Our operation is spread across multiple European languages so we would need any menu message prompts to be available in each of the languages we are servicing.   

查看评论 · 已于 2021年8月20日 发布 · James Beniston

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社区评论 Feedback - Voice (Talk)

Totally agree with all suggestions here. Anything associated with managing numbers / queue's needs to be as granular as possible.

查看评论 · 已于 2021年8月20日 发布 · James Beniston

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James Beniston 创建了一个帖子,

帖子 Q&A - Tickets and email

Several of our support agents work across more than one group, for example an agent in Netherlands may also support a customer in Belgium. Currently we have two separate groups for these teams in Zendesk, one or two agents in the Netherlands group also give support through the Belgium group.

Until such a time that we may decide to merge the two teams is there a way to set the assignee / support group of the ticket based upon our end users location. Currently it is assigned based upon the assignee's default group which the agent must then change manually.   

已于 2021年7月05日 发布 · James Beniston

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社区评论 Feedback - Chat and Messaging (Chat)

This is possible already?
We are using the agent workspace and can already search our guide centre and link articles.

The bigger issue for me is when you add in the links to your guide articles they always come with a long messy url. Can this be improved in any way?

查看评论 · 已于 2021年6月16日 发布 · James Beniston

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社区评论 Feedback - Chat and Messaging (Chat)

Can only agree, this looks horrible and really unprofessional...

查看评论 · 已于 2021年6月16日 发布 · James Beniston

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