最近搜索
没有最近搜索

Jay Nelson
已加入2021年5月13日
·
最后活动2022年8月03日
关注
0
关注者
1
活动总数
19
投票
2
订阅
9
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Jay Nelson
Jay Nelson 进行了评论,
Any reply to April's comment on March 17th?
The Triggers and Macros allow for functions to add Followers easily, but now if a user has followed to many items or wants to unfollow tickets, they have the pain to open each and every ticket to perform this action. This is extremely time consuming.
When will at least Followers functions be added to the bulk edit functionality?
查看评论 · 已于 2022年7月29日 编辑 · Jay Nelson
0
关注者
0
投票
0
评论
Jay Nelson 进行了评论,
But for a user to generate an OAuth token that matches their user and scope, we would need to enable password API auth. This would allow all users to generate a token during this time period.
Would your recommendation be as an Admin to leverage an API token and generate a user a personal OAuth token and scope then provide it to them?
The concern still comes back to ensuring that ticket visibility does not reach past that specific users Groups. Where as I have seen if I am generating this, will it carry my visibility or theirs.
查看评论 · 已于 2022年3月09日 发布 · Jay Nelson
0
关注者
0
投票
0
评论
Jay Nelson 创建了一个帖子,
Currently today Zendesk API Tokens do not offer enough security to allow non-admin teams to have access to tokens. As Zendesk does not validate a specific user to a token, or what a token has permission to do, all tokens are Admin level.
This is caused by a user only needing to know an admin email address and the token. If they replace their email with the admin email, they are now an Admin instead of the role that was designated to their user.
已于 2022年3月08日 发布 · Jay Nelson
7
关注者
9
投票
8
评论
Jay Nelson 创建了一个帖子,
Currently triggers can source Requester Custom Fields as part of their conditions. It would be great to source Current User Custom Fields as part of the available rules.
Example: A user to fully disable their email based notifications if they selected Email Type to None.
已于 2022年3月08日 发布 · Jay Nelson
3
关注者
4
投票
1
Comment
Jay Nelson 创建了一个帖子,
We often find the need for different trigger handling based on users groups. This means that the 'Current user is (agent)' is to broad of a condition.
Example - Having an action on if the current user is part of support vs if the current user is part of the sales team.
It would be nice if there was an available condition for if the current user belongs to a group.
已于 2022年3月08日 发布 · Jay Nelson
8
关注者
7
投票
4
评论
Jay Nelson 进行了评论,
@Simon you need to add the /hc/en-us/ to ensure you are navigating to the help center.
查看评论 · 已于 2021年12月22日 发布 · Jay Nelson
0
关注者
0
投票
0
评论
Jay Nelson 进行了评论,
It would also be useful if Zendesk offered a Chrome extension that would allow for ticket links opened outside of the existing Zendesk UI to join into the same Zendesk browser tab.
The idea that Zendesk has a single tab for tickets is quite misleading when tickets are more frequently opened from outside of the UI.
查看评论 · 已于 2021年9月01日 发布 · Jay Nelson
0
关注者
1
投票
0
评论
Jay Nelson 进行了评论,
Will there ever be support for pathing on the host mapping? This would allow for usage of multiple tools during transitions and make the platform more versatile.
https://subdomain.domain.com/>
查看评论 · 已于 2021年4月08日 发布 · Jay Nelson
0
关注者
1
投票
0
评论