Steve Dark

Hi,

Has this been implemented yet? It seems like a really basic and useful feature, that I was just expecting to be there.

Hi Avi, hope it buys a decent number of really nice coffees. It's going to save me from some horrible kludgy work-arounds and ensuing headaches.

Thanks Greg. That product looks like just what we have been waiting for for a number of years. From my quick test from a dummy user it worked flawlessly and it couldn't be simpler to set up. Result!

Just to add a massive +1 to this thread.  We are being asked by many of our customers that one person needs to be notified of all tickets at the organisation.  The fact that we are not able to offer this seems strange to our customers and makes them question our competence.

I look forward to any update that addresses the issue of adding an End-User, or an email address as a CC via a Trigger.