Steve Jones

This is a serious problem.  If we cannot prohibit by organization, is it possible to disable merging tickets entirely?

+1 here. For the customers that have complained about the frequency of the survey, I have created an exception.  But instead of getting to a place where a customer doesn't want any survey requests, I would prefer an option to randomly select tickets to survey, or even an option to send survey's on only every fourth ticket that the same customer opens, or something like that.