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Nicole

已加入2021年5月16日

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最后活动2024年12月10日

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评论Release notes

Is this supposed to be the 9/27/24 release notes? 

查看评论 · 已于 2024年12月10日 发布 · Nicole

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社区评论 Feedback - Ticketing system (Support)

Not sure if anyone has suggestions here. I have coding that hid two forms from the dropdown when submitting a new request. This has worked previously, but was just notified that the options are now appearing again. I know ZD has been going through quite a few updates recently, I'm wondering if the code was somehow affected. What I currently have in use: 

 

  //hide form from dropdown selector
var tagsToRemove = ['[form a]', '[form b]'] 
function removeTagsWeDontWant() {
$('.nesty-panel').on('DOMNodeInserted', function(e){
for(var i in tagsToRemove) {
$('li#' + tagsToRemove[i]).remove();
}
});
};
removeTagsWeDontWant();  
  
  $('.nesty-panel').on('DOMNodeInserted', function(e){
    $(this).children('ul').children().remove('#[form a]');
		$(this).children('ul').children().remove('#[form B]');
	});
});

 

 

Does anyone have thoughts on this or can possibly help get these two forms hidden again? Thanks!

查看评论 · 已于 2024年12月09日 发布 · Nicole

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评论Using themes and customizing your Help Center

Janais Rule You should be able to achieve that from the form in the Admin Center. There is a checkbox that makes it viewable to endusers: 

 

 

You would just open the form(s) in question and uncheck this box to have it removed from the dropdown list. 

 

To add, as long as you use the other forms as internal forms and don't assign the end user as the requestor, it wouldn't show to them at all when they log in to review their ticket history. 

查看评论 · 已于 2024年5月29日 编辑 · Nicole

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社区评论 Discussion - Tips and best practices from the community

Hannah Lucid, I have a similar issue. Though the team doesn't complain about the underscores, it bothers me, lol. The system pulls in the tags of the fields. So to bypass this, you'd have to change the tags - which is limited itself as you can't use spaces. Also, if you change the tags after the field has been in use, it can mess with historical data and reporting. 

查看评论 · 已于 2023年12月11日 发布 · Nicole

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评论How to customize the theme of the help center

Ifra Saqlain Shifting thought, do you know how to add fields to the subject without the subject being hidden? Looking to have the end user add the subject themselves, and then after clicking submit adding two dropdown custom fields to the subject line. I currently have: 

 

But this doesn't work. Link to page is here. The two custom fields in question are dropdowns. Thanks in advance for any help you can offer!

查看评论 · 已于 2023年10月27日 发布 · Nicole

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社区评论 Q&A - Help center and community

Ifra Saqlain will correct me if I'm wrong! But James Newman I believe you will need to upload the image to the assets, and then call it in your code. Click add, and then select Asset. Then once uploaded, you can navigate to Assets to grab the code for the image.

 

The code added for the image in the snippet below is: img src="{{asset 'icon.png'}}"

  •  
                    alt="Knowledge"
                         class="block-icon"/>

  •  

    查看评论 · 已于 2023年10月25日 发布 · Nicole

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    Nicole 进行了评论,

    评论How to customize the theme of the help center

    Ifra Saqlain I just had a thought. Only one field is pulling in. That field is a text field. The other two are dropdowns and they don't add to the subject. Would the type affect anything? 

    查看评论 · 已于 2023年8月02日 发布 · Nicole

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    Nicole 进行了评论,

    评论How to customize the theme of the help center

    Not positive which way you wanted me to check, so I have screenshots of both. First, when logged in and looking at the form, there are no errors, but some warnings: 

     

     

    Then, when logged into Guide, go to the eye, then customize, I have the preview of the HC showing, I see this: 

     

    I hope one of these are what you were looking for. Thank you!!

    查看评论 · 已于 2023年8月01日 发布 · Nicole

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    Nicole 进行了评论,

    评论How to customize the theme of the help center

    Thanks, Ifra Saqlain! I just tried this code and it still only pulls in the first custom field into the subject. Custom field 2 and 3 are missing, but it does have the " hey" at the end of the subject line on the ticket. That was the same issue I was having. Puzzles me for sure!

    Form link if you'd like to have a look. 

    查看评论 · 已于 2023年8月01日 发布 · Nicole

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    Nicole 进行了评论,

    评论How to customize the theme of the help center

    Hi Ifra Saqlain! That looks like it's only one custom field added to the hidden subject, which is how we currently have it working. What I need is to have 2-3 custom fields added to the subject. Something along the lines of 

    var a = custom field 1
    var b = custom field 2
    var c = custom field 3

    subject = .val(a  + " " + b + " " + c + " Request")

    I've tried a couple different pieces of coding and can't make it work. 

    查看评论 · 已于 2023年7月29日 发布 · Nicole

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