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Moniek van der Geer
已加入2021年5月16日
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最后活动2021年12月16日
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的最新活动 Moniek van der Geer
Moniek van der Geer 进行了评论,
Good to know!
Additional question, if a customer calls us, and that person is already known in our zendesk account, with e-mail as well as phone number.. will an automation pick that e-mail address to send the e-mail to? Or do we need to fill it out manually for each ticket that opens on a phone call?
Thanks in advance.
查看评论 · 已于 2021年12月16日 发布 · Moniek van der Geer
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Moniek van der Geer 进行了评论,
Thank you Dave! Will look into this to see if this is a solution for us :)
查看评论 · 已于 2021年9月22日 发布 · Moniek van der Geer
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Moniek van der Geer 进行了评论,
@..., yes, I want to be able to remove attachments from tickets, but not within 28 days. Preferably we would delete them after 5-6 months.
Totally agree with @... on this one! Why make a new post if this is already filled with customers requesting this feature..
And if the feature will not be made, we will need an extensive description on how that content is managed, to be able to comply with all Data Protection Laws.
Hope to hear soon!
查看评论 · 已于 2021年9月21日 发布 · Moniek van der Geer
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Moniek van der Geer 进行了评论,
Hello!
I wanted to check in on this, since the last update was 1 year ago already... Will this be updated any time soon? All links to product requests lead me to a page I'm not authorized to view, so I hope you can give some advice on this.
To speak with Maring Eberlein's words: We too are a company that really needs the ability to remove confidential attachments without fully deleting a ticket.
Thanks in advance
查看评论 · 已于 2021年9月20日 发布 · Moniek van der Geer
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